PlayStation Portal™ Remote Player
Feel the power of PlayStation® in your hands*. Play on your PS5® console over your home Wi-Fi network with console-quality controls using the PlayStation Portal™ Remote Player*.
Experience the incredible, immersive features of the DualSense® wireless controller, including haptic feedback and adaptive triggers in supported games**.
Frequently Asked Questions
🛒 Orders and payments
How can I place an order?
It's easy! Select the products you want, add them to your shopping cart, enter your shipping details, and complete the payment. You'll receive a confirmation email.
Which payment methods do you accept?
We accept:
✔️ Credit cards (Visa, Mastercard, American Express)
✔️ PayPal
✔️ Apple Pay & Google Pay
✔️ Additional secure payment methods depending on the country
Can I change or cancel my order?
Once your order is confirmed, it will be processed immediately. Please contact us as soon as possible if you wish to make changes or cancel your order.
How do I receive my invoice?
Your invoice will be automatically sent to you via email after your purchase. You can also download it from your PlayShopping account.
🚚 Shipping and delivery
What shipping options and delivery times do you offer?
Delivery times vary depending on location:
European Union (EU)
Economy International: 10 to 15 working days – €9.00
Express International: 2 to 7 working days – €14.00
Standard International: 2 to 11 working days – €14.99
International (outside the EU)
Economy International: 10 to 60 business days – Free
Express International: 2 to 11 working days – €14.00
Standard International: 3 to 17 working days – €9.00
How can I track my order?
Visit our order tracking page and enter your order number and email address to see the current status of your delivery.
What can I do if my package is lost or delayed?
If your order exceeds the expected delivery time, please contact our customer service. We will initiate an investigation and keep you updated.
Do you ship to my country?
We ship to the European Union as well as to various international countries, including the United Arab Emirates, Australia, Canada and many more.
🔄 Returns and refunds
Can I return a product?
Yes! You have 30 days from receipt to return an item if you are not satisfied with it. Please ensure the product is unused and in its original packaging .
How do I request a return?
1️⃣ Contact us at info@playshopping.store with your order number.
2️⃣ We will send you the return instructions.
3️⃣ Once the return has been inspected, the refund will be issued.
When will I receive my refund?
After your return is received and inspected, your refund will be processed within 5 to 10 business days using your original payment method.
🛠 Products and Warranty
Are the products original and authentic?
Yes! We only sell 100% original and official PlayStation products.
Do the products have a guarantee?
Yes, all our products come with a manufacturer's warranty . If you have any problems, please contact our customer service.
What should I do if my product is defective?
If you receive a defective product, please send us photos and a description of the problem . We will assist you with a replacement or refund.